Medical Office Receptionist, Family Care

About the Role

• Medical Office Receptionist – Family Care – Full-Time, Days
• Location: 5750 West Vickery Blvd - Suite 104 Fort Worth, TX 76107
• Work hours: Full Time, 40 hours weekly; Monday - Friday (8am-5pm)
• Clinic Highlights: Teamwork approach, Collaborative Team Approach, Focused on quality of care.

Key Responsibilities

• Delivers care to patients utilizing the Medical Office Receptionist Process.
• Under direct supervision, performs patient check-in, completes necessary paperwork, and ensures compliance with admitting process and clinic/regulatory policies.
• Answers phone calls and directs them appropriately.
• Schedules appointments according to office guidelines.
• Obtains accurate patient and insurance information and collects copays and deductible amounts.
• Copies/scans patient access related hard copy materials into the electronic medical record.
• Prepares charts for patient appointments, ensuring all necessary information is complete.
• Conducts patient check-out functions, including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments.
• Performs duties involving record filing and retrieval and assists with the filing of registration documentation in electronic medical records.
• Confirms next day appointments and alerts patients about required documentation and time-of-service payment details.
• Follows up with patients regarding the Missed Appointment Policy and sends appropriate communications.
• Performs other duties as assigned.

Requirements & Tech Stack

• High School Diploma or equivalent (REQUIRED)
• Six months healthcare experience in a Clinical Setting or Customer Service experience in a Clinical Setting or Office Environment (PREFERRED)