Front Desk Receptionist

Hotel The Pamposh is a hospitality company located near Nehru Place in New Delhi, Delhi, India.

About the Role

The Front Desk Receptionist role is a full-time, on-site position based at Hotel The Pamposh in South Delhi.

Key Responsibilities

• Greet and check in guests.
• Manage check-out procedures.
• Handle room reservations and inquiries in person and over the phone.
• Answer and direct calls.
• Manage the front desk area.
• Handle guest requests and complaints professionally.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Maintain guest records.
• Process payments.
• Update booking systems.
• Prepare simple reports.
• Maintain a professional appearance.
• Provide courteous customer service.
• Support overall guest satisfaction.

Requirements & Tech Stack

• Strong customer service and communication skills.
• Proficiency in receptionist duties: greeting guests, managing check-in/check-out, handling reservations.
• Solid phone etiquette.
• Clerical skills: basic computer literacy, data entry, record keeping, handling billing or payment processes.
• Ability to stay organized, manage multiple tasks, and maintain attention to detail in a fast-paced environment.
• Reliability to work full-time shifts, including weekends or holidays as needed.
• Commitment to punctuality.

Qualifications

• Minimum high school diploma or equivalent.
• Previous front desk or hospitality experience is preferred.
• Familiarity with hotel management or booking systems is an advantage.
• Additional training in hospitality or office administration is beneficial.