E Commerce Executive
Tata Consultancy Services
Chennai, Tamil Nadu, India1–6 yrs1h agovia LinkedIn
About the Role
TCS is hiring for an E Commerce Executive role.
Key Responsibilities
- Design and manage category pages, brand stores, promotional campaigns, and email content to enhance customer engagement.
- Lead free search improvement initiatives to optimize discoverability and conversion.
- Analyze customer behavior across search, browse, and purchase journeys to identify opportunities and resolve friction points.
- Develop and execute strategies that elevate online customer experience and drive satisfaction.
- Work closely with cross-functional teams to deliver merchandising projects under tight timelines.
- Stay current with e-commerce trends and technologies to inform merchandising decisions.
- Ensure consistency and quality across all digital touchpoints through organized and detail-oriented execution.
- Apply knowledge of web taxonomy and navigation to improve site structure and customer-facing attributes.
- Support search attribute optimization to enhance product discoverability.
Requirements & Tech Stack
- Experience in site merchandising or digital content management, preferably in US/UK markets.
- Proficiency in MS Office/O365 suite and familiarity with web analytics tools.
- Strong communication skills in English, both written and spoken.
- Ability to work flexible shifts aligned with US/India time zones.
- Exceptional attention to detail, organizational skills, and ability to manage multiple priorities.
- Experience in designing and executing customer-centric digital experiences.
Qualifications
- Minimum 15 years of regular, full-time education (10 + 2 + 3) is mandatory.
- Role involves night shifts.