Customer Relationship Management Specialist

About the Role

The Customer Relationship Management Specialist is a full-time remote role responsible for managing and optimizing customer interactions and engagement across PInterview’s online platform. This role involves maintaining and updating CRM data, tracking user activities, and ensuring accurate records of customer journeys from registration through ongoing use of mock interview services.

Key Responsibilities

• Respond to customer inquiries.
• Provide proactive support.
• Coordinate with internal teams to resolve issues, improve processes, and enhance overall user satisfaction.
• Analyze customer feedback and usage patterns.
• Create reports and insights for the sales and product teams.
• Support targeted outreach and retention initiatives.
• Collaborate on small projects related to CRM improvements, workflow automation, and best practices for customer communication and follow-up.

Requirements & Tech Stack

• Strong Customer Relationship Management (CRM) skills, including experience with CRM tools and managing customer data across the lifecycle.
• Excellent Communication skills for clear, professional written and verbal interactions with customers and internal stakeholders.
• Demonstrated Sales and customer engagement abilities to support upselling, cross-selling, and retention initiatives.
• Solid Analytical Skills to interpret customer data, identify trends, and produce actionable insights for process and product improvements.
• Basic Project Management skills to coordinate small CRM-related initiatives, track progress, and meet timelines.
• Comfort working independently in a remote environment, with reliable internet connectivity and strong time-management abilities.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, Information Systems, or a related field, or equivalent practical experience.
• Prior experience in EdTech, career services, or online platforms is beneficial.