Medical Assistant

About the Role

The Medical Assistant performs administrative and clinical tasks to support patient care in the Neurosurgery - Outpatient Clinic. This role contributes to efficient clinic operations and a positive patient experience, particularly for patients with significant pain, mobility limitations, or complex spinal conditions.

Key Responsibilities

• Patient Care:
• Greet and escort patients to examination rooms.
• Obtain and record patient medical histories and vital signs in the Electronic Health Record (EHR).
• Prepare patients for examinations, procedures, and treatments.
• Assist providers during examinations, procedures, and treatments.
• Prepare, administer, and document oral and parenteral medications and immunizations as ordered by the supervising provider, adhering to the six rights of medication administration.
• Maintain accurate immunization and medication administration records.
• Document care provided during patient visits in the EHR.
• Recognize and respond to emergencies.
• Monitor and respond to patient requests via telephone encounter, In Basket message, and/or My Chart, documenting responses in the EHR.
• Enter medication, radiology, and lab orders in the EHR for provider sign-off.
• Discharge patients, providing after-visit instructions as directed by the provider.
• Prepare medication refill/request for provider review and signature in EHR.
• Diagnostic:
• Collect and transport specimens.
• Perform CLIA-waived tests.
• Perform electrocardiography, respiratory, and other testing as needed.
• Perform phlebotomy, including venipuncture and capillary puncture.
• Consultation:
• Serve as a liaison between patients and medical staff for problems or complaints.
• Schedule, coordinate, and monitor appointments.
• Schedule outpatient procedures.
• Apply third-party and managed care policies, procedures, and guidelines.
• Obtain insurance pre-authorizations.
• Enter referrals for provider sign-off.
• Quality Assurance:
• Participate in departmental/divisional Quality Assessment and Quality Improvement Programs.
• Practice Standard Precautions, including hand washing and disposal of biohazardous materials.
• Apply principles of aseptic and sterile technique.
• Clean instruments and equipment per policies and procedures.
• Comply with all HFHS and departmental specific safety standards.
• Maintain compliance with regulatory standards for practice, environment, and documentation.
• Instruction:
• Act as a health care advocate.
• Inform individuals of office policies and procedures.
• Inform patients about health maintenance, disease prevention, and treatment plan compliance within scope of practice and as directed by the supervising physician.
• Identify community resources for health maintenance and disease prevention.
• Other:
• Uphold goals, policies, procedures, and expectations of Henry Ford Health.
• Support the mission, vision, and values of Henry Ford Health.
• Perform basic clerical duties (answering phones, maintaining records, filing).
• Perform basic materials management (ordering and stocking supplies).
• Assist with maintaining a clean and orderly environment.
• Maintain examination/treatment rooms, including inventory of supplies and equipment.
• Maintain core and applicable specialty competencies.
• Perform other duties as assigned within scope of practice.

Requirements & Tech Stack

• Work Schedule: Full-Time (40 Hours Per Week), Monday - Friday, 8:00 AM - 5:00 PM.
• Location: Neurosurgery - Outpatient Clinic, West Bloomfield Hosp & Med Ctr, 6777 W. Maple Road, West Bloomfield MI 48322.
• Technologies: Electronic Health Record (EHR), EPIC (preferred).

Qualifications

• Education/Experience:
• High school diploma or G.E.D. equivalent.
• Basic computer knowledge and keyboarding skills (preferred).
• Ability to perform a wide variety of clinical skills related to ambulatory patient care (preferred).
• Ability to problem-solve (preferred).
• Effective interpersonal and communication skills (preferred).
• Graduate of a Medical Assistant program with completion of a formal clinical externship (160 hour minimum).
• OR Graduate from a Medical Assistant program without a clinical externship but with a minimum one-year experience in clinical medical assisting within the past five (5) years.
• OR Current Professionally Recognized Medical Assistant Certification with a minimum of one year of experience in clinical medical assisting.
• OR Licensed Practical Nurse (LPN).
• OR Licensed Paramedic/Emergency Medical Technician (EMT) with at least one year clinical experience in a clinical medical setting within the past five (5) years.
• OR Military-trained medical personnel with at least one year clinical experience in a clinical medical setting within the past five (5) years.
• Must successfully complete all components of Ambulatory orientation.
• Certifications/Licenses:
• Current BLS-C upon hire or successful completion by the end of orientation.
• Personal Qualities:
• Self-directed.
• Flexible and committed to the team concept.
• Demonstrates teamwork, initiative, and willingness to learn.
• Open to new learning experiences.
• Accepts and respects diversity without judgment.
• Demonstrates customer service values.
• Meets or exceeds core customer service responsibilities, standards, and behaviors.
• Physical Demands/Working Conditions:
• Works in a patient care setting with possible exposure to communicable diseases.
• Manual dexterity required.
• Involves walking, standing, stooping, and may require some heavy lifting of patients and/or equipment.