Client Service Associate

Jackson Hewitt Tax Service Inc.

About the Role

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. Join our team and make a positive impact on our clients' journey with us!

Key Responsibilities

• Actively engage with clients
• Confirm appointments
• Follow up with past and potential clients
• Distribute marketing materials
• Keep clients engaged during wait times

Perks

• Health or wellness benefits offered
• Corporate discount program
• Opportunities for advancement within the organization or as a tax pro
• Free tax preparation training and PTIN registration
• Free continuing tax education
• Enrolled Agent materials and testing reimbursement
• Discounted Friends and Family tax returns (terms apply)

Requirements & Tech Stack

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot

Qualifications

• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role
• PTIN Certification: Yes

Note: Most Jackson Hewitt locations are operated by independent franchisees.