BARISTA

About the Role

The Barista is a Front of House team member responsible for superior customer satisfaction through drink accuracy, efficiency, and upholding company core values. The Barista is expected to be a role model for company culture, exhibit the highest standards in guest experience, and deliver the best drinks and service in a clean, friendly, and safe environment. The Barista reports directly to the assigned Shift Leader [SL] and General Manager [GM] and is accountable for executing policies, procedures, and direction provided by them.

Key Responsibilities

• Superior customer service through fast, efficient, accurate, and proper drink production to company standards.
• Continuously test all drink products for taste, appearance, and consistency to align with company drink standards.
• Clean and maintain the barista station regularly, including proper timely maintenance on all machines and equipment.
• Superior knowledge of the entire drink menu, ingredients, modifications, allergens, and upcharge costs.
• Educate and inform customers about the differences among coffee beans, coffee drinks, and other menu items.
• Support the Front of House team by professionally and enthusiastically greeting customers, guiding them through the menu, and processing orders efficiently with a friendly, positive attitude.
• Complete position Primary and Secondary Responsibilities as well as Daily Duties at a superior level.
• Maintain a calm demeanor during periods of high volume or unusual events.
• At times, field inside, drive-thru, and phone orders.
• At times, operate a Point of Sale system [POS].
• At times, perform work of other team members as needed.
• Adhere to proper cash handling procedures.
• Address customer complaints and report to SL and/or GM.
• Keep company passwords and intellectual property confidential.
• Demonstrate a positive, helpful attitude, professional conduct, and appearance.
• Use, implement, and adhere to all company policies, procedures, systems, and processes.

Requirements & Tech Stack

• Must be 18+ years of age.
• Must be a high school graduate.
• Must be able to fluently speak and write in the English language.
• Must maintain professional dress, speech, and behavior.
• Must successfully complete and meet the requirements of the General Team Member Training Certification and the Barista Training Certification.
• Availability to work on weekends.
• Reliable transportation.
• Scheduled working hours range from Sunday – Saturday from 5:30 am to 5:30 pm, with shifts ranging from 4 to 8 hours in length.
• Point of Sale system [POS] (operation at times).

Qualifications

• Prefer prior customer service experience.
• Prefer prior Barista experience (not required).
• Dependable, honest, trustworthy, possesses integrity.
• Positive attitude and great personal drive.
• Courteous and enthusiastic.
• Willingness and ability to learn in a fast-paced sales environment.
• Exceptional communication skills.
• Exceptional guest services skills.
• Basic math and computer skills.
• Prefer proficiency on Aloha POS (not required).
• Prefer ability to handle multiple projects simultaneously and efficiently.
• Ability to learn and maintain knowledge of company’s products and procedures.

Physical Demands

• Standing: Continuously
• Walking: Frequently
• Bending: Continuously
• Squatting: Frequently
• Reaching: Frequently
• Grasping: Frequently
• Lifting/Carrying:
• 1-10 lbs: Continuously (Drink items, paper goods, office items, buss tubs)
• 11-20 lbs: Frequently (Water dispenser, small tea jugs, air pots)
• 21-35 lbs: Occasionally (Trash/Recycle)
• 36-50 lbs: Frequently (Tea jugs)
• 51-75 lbs: Never
• Sitting: Never
• Kneeling: Rarely
• Crawling: Never
• Climbing: Never