Field Services Engineer

Dixon Technology

About the Role

The Field Services Engineer role at Dixon Technology is a full-time, on-site position based in Delhi, India. The role involves visiting customer locations to install, commission, and maintain equipment, ensuring systems operate safely and efficiently.

Key Responsibilities

• Install and commission equipment at customer locations.
• Maintain equipment, ensuring systems operate safely and efficiently.
• Diagnose technical issues.
• Perform troubleshooting.
• Execute preventive maintenance.
• Provide timely technical support to customers.
• Document service activities.
• Prepare reports.
• Communicate clearly with customers and internal teams to resolve issues and improve service outcomes.
• Coordinate with logistics and engineering teams.
• Adhere to safety standards.
• Support continuous improvement initiatives in field operations.

Requirements & Tech Stack

• Field Service experience, including on-site equipment installation and commissioning.
• Troubleshooting and Technical Support skills to diagnose and resolve hardware or system issues.
• Preventive Maintenance capabilities to plan and perform routine inspections and servicing.
• Customer Service skills to handle inquiries professionally and maintain positive client relationships.
• Ability to read technical documentation.
• Ability to use diagnostic tools.
• Ability to follow safety and compliance guidelines.
• Strong communication and interpersonal skills.
• Ability to work independently in the field.
• Ability to collaborate with cross-functional teams.
• Willingness to travel within the region as required.
• Ability to manage multiple service assignments.
• Previous experience in field engineering or technical service within a manufacturing or technology environment is an advantage.

Qualifications

• Diploma or bachelor’s degree in Engineering (e.g., Electrical, Electronics, Mechanical, or related field) or equivalent practical experience.