Associate Fraud & Claims Operations Representative
Wells Fargo
Bengaluru, Karnataka, India0–2 yrs7h agovia LinkedIn
About This Role
Wells Fargo is seeking an Associate Fraud & Claims Operations Representative.
Key Responsibilities
- Support and capture all pertinent information from customers about their claims.
- Conduct research and provide updates on the status of new and existing claims.
- Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim.
- Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment.
- Receive direction from team lead and escalate questions and issues to more experienced roles.
- Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers.
Requirements & Tech Stack
- Customer service support experience: 6+ months, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Call center environment
- Risk mitigating and compliance-driven culture
- Risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance)
- Wells Fargo policies and procedures
- Proactive monitoring, governance, risk identification and escalation
- Sound risk decisions
Job posting may come down early due to volume of applicants.
Posting End Date: 18 Oct 2026