Supervisor

About the Role

Responsible for the supervision of the Ambulatory Business Operations offices and ensures optimal functioning in the areas of customer service excellence and operational quality and efficiency.

Key Responsibilities

• Oversee customer service excellence, reception environment, registration, scheduling, insurance verification and referral authorization, payment collection, and daily cash management.
• Manage data-driven operations.
• Ensure optimal functioning of computer and telephone systems.
• Schedule employees and ensure appropriate staff coverage for clinic volume.
• May have oversight of multiple locations.
• Assist Manager with the implementation of organizational initiatives.

Requirements & Tech Stack

• Proficient in all aspects of World Class Service Excellence: AIDET, Service Recovery (HEART), Chief First Impression Officer.
• Proficient in Epic EHR or equivalent electronic health record (EHR) systems.
• Proficient in Microsoft Office Applications.
• Demonstrated ability to work with detailed information.

Qualifications

• Associate's degree in a related field OR completion of sixty (60) college credits.
• OR Six (6) years of front desk registration leadership experience.