Pharmacy Graduate Intern (Non-US Education)

About the Role

Engages in post-graduate pharmacy activities under direct supervision of a licensed pharmacist to fulfill State Board of Pharmacy requirements. Provides pharmacy consulting services to customers, including medication usage, drug interactions, and preventive healthcare services like immunizations. Responsible for compounding, dispensing, reviewing, and verifying prescribed medications within regulatory and company guidelines. Supports pharmacy workflow optimization, financial management, inventory, and customer experience enhancement.

Key Responsibilities

Customer Experience

• Greets and assists customers with products and services.
• Resolves customer issues promptly and answers questions.
• Models and shares customer service best practices.
• Develops relationships with valuable customers by anticipating needs.
• Supports efforts to enhance customer experience through healthcare services:
• Patient consultation
• Medication management
• Drug therapy reviews
• Retail, clinical, or wellness services (e.g., immunizations, flu shots, diabetes awareness)
• Participates in community events as requested.

Operations

• Counsels patients and answers questions regarding medication usage, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products, referring to a medical provider as needed.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
• Reviews, interprets, and accurately dispenses prescribed medications.
• Ensures pharmacy operates in accordance with regulations, company policies, and standards.
• Assists pharmacy manager with workflow optimization, role assignment, activity coordination, and soliciting employee suggestions.
• Responsible for opening, closing, and shift change duties.
• Ensures adherence to the Good Faith Dispensing policy and state/federal controlled substance laws.
• Maintains current knowledge of pharmacy systems (e.g., Intercom Plus, registers, automation, StoreNET) and proposes enhancements.
• Ensures accurate processing of insurance claims and resolves customer issues.
• Follows up with insurance companies and medical providers.
• Follows up with medical providers' offices to clarify prescriptions, dosages, refills, interactions, and allergies, and to answer questions.
• Performs retail, clinical, and wellness services such as immunizations, flu shots, and diabetes awareness.
• Assists pharmacy manager in analyzing performance data (financial, customer service, asset protection, inventory management).
• Reviews KPIs with Pharmacy Manager, Store Manager, and Healthcare Supervisor.
• Develops and maintains relationships with the local medical community.
• Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and customer issue resolution.
• In virtual environments, conducts virtual product review following company procedures.

People & Performance Management

• Assists Pharmacy Manager with staff hiring and training.
• Reinforces Pharmacy Manager’s direction through coaching, constructive feedback, customer service monitoring, and employee development.
• Promotes teamwork and motivates team members.

Training & Personal Development

• Maintains current knowledge and skills through pharmacy journals, company publications, and communications.
• Obtains necessary certifications, education credits, and training (e.g., People Plus Learning modules).
• Seeks professional development by monitoring performance, soliciting feedback, and leveraging managers as mentors.

Communications

• Supports Pharmacy Managers by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

Requirements & Tech Stack

• Bachelor's degree in Pharmacy from an accredited University outside the United States.
• Foreign Pharmacist Graduate Equivalency Certificate (FPGEC).
• Intern permit/certificate issued by the respective Board of Pharmacy, if required.
• Willingness to obtain pharmacist licensure from the respective Board of Pharmacy within 45 days of completing intern hours.
• Certified Immunizer or willing to become an immunizer within 90 days of hire.
• Experience with pharmacy systems such as Intercom Plus, registers, automation, and StoreNET.
• Knowledge of Good Faith Dispensing policy and state/federal controlled substance laws.

Qualifications

• Bachelor's degree in Pharmacy from accredited University outside the United States
• Foreign Pharmacist Graduate Equivalency Certificate (FPGEC).
• Intern permit/certificate issued by the respective Board of Pharmacy, if required.
• Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 45 days of completion of intern hours.
• Certified Immunizer or willing to become an immunizer within 90 days of hire.

Note: An Equal Opportunity Employer, including disability/veterans.