KYC Associate

About the Role

slice is looking for a dedicated and customer-focused Video KYC Associate to join our dynamic team. In this position, you will be instrumental in enhancing our customer onboarding experience by conducting video-based verifications. You will interact with customers through video calls, ensuring the accurate collection and verification of their identification documents while adhering to regulatory requirements. As a VKYC Associate, you will leverage digital skills, operational knowledge, and impactful customer interactions to ensure a smooth and compliant onboarding process.

Key Responsibilities

• Perform customer identification through video calls.
• Conduct due diligence checks and review KYC documentation through video calls.
• Exhibit the highest standard of customer service to ensure customers are comfortable through our verification process.
• Demonstrate excellent face-to-face customer handling skills.
• Exhibit a strong willingness to thrive in a digital onboarding experience.
• Adhere strictly to internal control policies, ensuring all activities comply with regulatory and legal standards.
• Achieve monthly performance metrics related to successful VKYC completions, occupancy rates, availability, logged-in hours, and average handling time (AHT).

Requirements & Tech Stack

• Fluency in Hindi & English is mandatory.
• Bachelor’s degree in any discipline.
• Excellent verbal and written communication skills.
• Excellent presentation skills are mandatory.
• Flexibility and adaptability in a challenging and ever-changing environment.

Qualifications

• 0-2 years of experience in fintech, banking processes, video banking, or phone banking is a plus.