Customer Care Representative Associate
FedEx
Gurugram, Haryana, India0–2 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Customer serviceOperationsOnboardingMicrosoft Office
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Customer service87%Operations18%Microsoft Office7%Onboarding3%of 150 similar fresher jobs posted in India this week
- Listed
- 27 Oct 2026 · still open
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About the Role
- This role is focused on customer support and hub operations.
Key Responsibilities
- Account Creation
- Basic Process Onboarding
- Bookings
- Inquiry
- Providing Quotes
- Complaint Handling
- Issue Resolution
- Case Management
- Service Recovery
- Pro-active Prevention
- Claims Handling
- Escalated Issue Resolution
- Enquiry
- Enquiries (Ad Hoc)
- Basic Complaint Handling
- Basic Issue Resolution
- Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.
- Identifies anomalies as they arise and uses judgment based on rules and procedures to resolve.
- For complex issues, may escalate to senior team members.
Requirements & Tech Stack
- Interpersonal Skills
- Written & Verbal Communication Skills
- Team Working Skills
- Microsoft Office & PC Skills
- Problem Solving Skills