Specialist, Implementation

About the Role

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

Overview

• In a customer-facing environment, lead and train a cross-functional processing implementation project team of technical and non-technical electronic payment processing experts from both Mastercard and our customer.
• Deliver standard through complex implementation activities ensuring quality and reliability of the implementations.
• Ability to bring new creative thoughts, ideas and solutions to make payments easier and more efficient for our customers.

Role

• Act as central point of contact for customers and/or Mastercard customer representatives throughout processing implementation project end-to-end execution.
• Assess and document customer needs and according implementation impacts on customers’ and Mastercard’s core and non-core processing systems and platforms.
• Handle multiple customer processing implementation projects in parallel.

Key Responsibilities

• Lead and train cross-functional processing implementation project teams.
• Deliver standard through complex implementation activities.
• Assess and document customer needs and their impacts.
• Handle multiple customer processing implementation projects in parallel.

Requirements & Tech Stack

• Information Technology system knowledge.
• Good understanding of network technology, applications, and project management.
• Knowledge of payment transaction processing and industry business knowledge.
• Good understanding of Mastercard’s payment processing systems, formats and associated customer host interface testing services and principles.
• Ability to interact well with the customer.
• Good verbal and written communication skills.
• Desire to learn independently.
• Ability to work in matrixed organizations and cross-functional teams.
• Ability to manage change in a technical work environment.
• Open to work for Night Shift – CST Timings (Non Negotiable).

Qualifications

• Experience in electronic payment and related processes such as authorization, clearing and settlement.
• Ability to cope with a fast changing and ambiguous environment.