Voice Process Associate
Lyros Technologies Pvt Ltd-CMMI Level 3
Bengaluru, Karnataka, India0–2 yrs1d agovia LinkedIn
Lyros Technologies Pvt Ltd - CMMI Level 3
- Handle inbound and outbound calls.
- Address customer inquiries.
- Ensure a high level of customer satisfaction.
- Manage customer interactions.
- Resolve issues efficiently.
- Maintain accurate records of customer interactions.
- Collaborate with team members to improve processes and enhance the overall customer experience.
Requirements & Tech Stack
- Proficiency in handling voice processes.
- Strong communication abilities.
- A customer-centric approach.
- Experience in an international call center environment.
Qualifications
- Enthusiastic and dedicated.
- Passionate about delivering excellent service.
- Thrives in a fast-paced environment.