International Customer Support Executive

About the Role

The International Customer Support Executive is responsible for handling customer inquiries and issues from global clients through voice and digital channels, ensuring timely and accurate resolution. This full-time, on-site role based in Noida involves managing customer interactions, providing product and service information, and escalating technical or complex concerns to the appropriate teams. The role includes maintaining high standards of customer satisfaction, documenting interactions in internal systems, and following defined processes and service-level agreements. The Executive will collaborate with cross-functional teams, adhere to quality and compliance guidelines, and contribute feedback to improve workflows and customer experience. Flexibility to work in rotational shifts and adaptability to different international markets and cultures are integral parts of the position.

Key Responsibilities

• Handle customer inquiries and issues from global clients.
• Provide support through voice and digital channels.
• Ensure timely and accurate resolution of customer issues.
• Manage customer interactions.
• Provide product and service information.
• Escalate technical or complex concerns to appropriate teams.
• Maintain high standards of customer satisfaction.
• Document interactions in internal systems.
• Follow defined processes and service-level agreements.
• Collaborate with cross-functional teams.
• Adhere to quality and compliance guidelines.
• Contribute feedback to improve workflows and customer experience.
• Work in rotational shifts.
• Adapt to different international markets and cultures.

Qualifications

• Strong Customer Support and Customer Service skills.
• Focus on clear communication and problem-solving.
• Abilities in Customer Satisfaction, including managing expectations and resolving concerns professionally.
• Experience in Online Support, handling email, chat, and other digital customer interaction platforms.
• Technical Support capabilities, including basic troubleshooting and understanding of client products or services.
• Proficiency in English (spoken and written).
• Strong interpersonal skills.
• Comfort working in an international, fast-paced environment.
• Prior BPO or contact center experience is beneficial.
• Familiarity with CRM tools is beneficial.
• Ability to work in rotational shifts.
• Minimum of a high school diploma or equivalent.
• A college degree is an advantage.