Customer Support Internship

Zeko AI

Key Responsibilities

• Respond to candidate questions through the AI chatbot, email, interview chat, and phone.
• Troubleshoot access, audio, video, browser compatibility, and other interview-related issues.
• Assist candidates who missed or partially completed interviews with follow-ups and rescheduling.
• Manage support tickets from logging through tracking, escalation, resolution, and closure within defined SLAs.
• Review chatbot responses for accuracy, completeness, and tone, and identify gaps in its answers.
• Update the chatbot knowledge base with FAQs, troubleshooting steps, error resolutions, and process changes.
• Maintain support trackers, document outcomes, and share recurring issue patterns with the product team.

Requirements

• Strong written and verbal communication skills in English and Hindi.
• Comfort handling chat, email, and phone queries in parallel.
• Sound problem-solving ability and the instinct to diagnose issues from incomplete information.
• Proficiency with Google Sheets or Excel for tracking and reporting.
• High attention to detail and a consistent habit of closing open tickets.
• Interest in AI, technology, and the way chatbots and software products work.
• Availability for a minimum commitment of 4–6 months.