FSE

Field Service Executive (FSE)

About the Role

The Field Service Executive (FSE) role at Paytm is a full-time, on-site position based in Mumbai. The FSE is responsible for visiting merchant locations, installing and configuring payment devices or solutions, and providing hands-on technical support.

Key Responsibilities

• Installing and configuring payment devices or solutions.
• Providing hands-on technical support at merchant locations.
• Troubleshooting hardware, software, or connectivity issues.
• Performing preventive maintenance on deployed systems.
• Ensuring smooth operation of Paytm’s services at customer sites.
• Interacting with merchants to address service requests and provide product guidance.
• Collecting merchant feedback.
• Escalating complex issues to internal teams.
• Maintaining accurate service records.
• Adhering to company processes.
• Representing Paytm professionally in the field.

Qualifications

• Strong Field Service skills, including on-site installation, configuration, and support of payment or technical devices.
• Proficiency in Troubleshooting and Technical Support.
• Experience with Preventive Maintenance.
• Excellent Customer Service skills, with the ability to communicate clearly, manage expectations, and build positive relationships with merchants.
• Basic understanding of digital payments, POS devices, or related financial technology solutions.
• Ability to work independently in the field, manage schedules, and document activities accurately.
• Comfort with using mobile apps, ticketing tools, and reporting systems.
• Relevant diploma or degree in engineering, electronics, IT, or a related field is preferred.
• Prior field service experience in fintech or payments is an advantage.