Team Leader

Company: Paytm

About the Role

A full-time, on-site Team Leader role based in Haridwar. The role focuses on overseeing day-to-day operations, guiding team members to achieve performance targets, and ensuring high-quality customer and merchant support.

Key Responsibilities

• Oversee day-to-day operations.
• Guide team members to achieve performance targets.
• Ensure high-quality customer and merchant support.
• Monitor team productivity.
• Provide coaching and feedback.
• Resolve escalated issues.
• Coordinate with cross-functional stakeholders.
• Track key metrics.
• Prepare regular reports.
• Implement process improvements to enhance service quality and operational efficiency.
• Foster a collaborative work culture.
• Uphold Paytm’s standards of integrity, compliance, and customer satisfaction.

Requirements & Tech Stack

• Proficiency with digital tools and basic office software.
• Familiarity with CRM or support platforms is an advantage.

Qualifications

• Strong team leadership and people management skills, including performance monitoring, coaching, and conflict resolution.
• Operational and organizational skills to manage daily workflows, set priorities, and meet targets in a fast-paced environment.
• Excellent communication and interpersonal skills for working with team members, customers, and cross-functional partners.
• Analytical skills for interpreting data, tracking KPIs, and identifying opportunities for process and service improvements.
• Experience in payments, financial services, fintech, or customer service operations is preferred.
• Ability to work on-site in Haridwar.
• Ability to adapt to evolving business needs and technologies.
• Bachelor’s degree in business, management, or a related discipline, or equivalent practical experience.