Merchant Helpdesk, Operations
Paytm
NoidaFresher50m agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Social mediaStakeholder management
- Work
- On-site in Noida
- Pay
- Not stated by the employer.
- Skill demand
- Stakeholder management17%Social media5%of 98 similar fresher jobs posted in India this week
- Listed
- 4 Nov 2026 · still open
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About the Role
Handle merchant escalations and resolve them on a high-priority basis. Proactively assist merchants to ensure timely and effective resolution of issues. Deliver exceptional merchant satisfaction through ownership and accountability of cases.
Key Responsibilities
- Resolve merchant complaints received through RBI, nodal officers, social media channels, or senior management escalations.
- Understand the nature of each query, coordinate with internal stakeholders, and ensure resolution within defined TATs.
- Prepare Root Cause Analysis (RCA) reports for escalations received.
- Ensure adherence to agreed turnaround times to meet productivity and quality benchmarks.
- Maintain high CSAT scores and ensure no repeat escalations for handled cases.
- Exhibit innovation and clarity in both written and verbal communication.
Requirements & Tech Stack
- Experience in handling chat and email support.
- Proficiency in written communication.
- Proficiency in verbal communication.
Qualifications
- Experience handling merchant escalations and issues.
- Ability to understand query nature and coordinate with internal stakeholders.
- Focus on delivering exceptional merchant satisfaction.