Transportation Specialist-AMET, ROW IB

About the Role

As a Transportation Specialist in ROW Inbound's team, you will be the vital link connecting multiple stakeholders including vendors, sellers, inbound supply chain teams, category managers, and fulfillment centers. Your mission is to resolve issues that impact vendor and seller experience while ensuring business continuity. You will manage appointment scheduling at Fulfillment Centers requested by vendors, sellers, and carriers, ensuring trucks arrive at FCs on schedule for shipment delivery. Throughout the freight placement and unloading lifecycle, you will monitor and address any potential issues that arise. The role requires providing timely resolution by researching and querying internal tools and making real-time decisions to keep operations flowing smoothly. You will need to balance vendor and seller experience with operational efficiency while analyzing data to identify trends and patterns. You will be expected to ideate and drive process improvements to completion, contributing to automation initiatives that enhance network performance.

Key Responsibilities

• Maintain proactive communication with external stakeholders (carriers, vendors, suppliers) and internal teams (business units, planning departments, and fulfillment centers) regarding freight scheduling, arrival delays, unloading delays at fulfillment centers, and other transportation network disruptions.
• Deliver exceptional real-time vendor and seller experience while operating in a fast-paced environment.
• Extract and analyze data from Amazon tools to generate comprehensive reports and provide actionable visibility to leadership and stakeholders.
• Develop, track, and interpret performance metrics (such as fulfillment center capacity utilization) to drive measurable business outcomes.
• Quickly assess business impact from emerging trends and make data-driven decisions based on available information.
• Systematically identify and escalate problems, data variances, or information discrepancies to relevant owners and teams.
• Follow through on resolutions to ensure timely and complete delivery of solutions.
• Work flexible schedules, shifts, and work areas as required by business needs, including weekends, nights, and holidays.

Requirements & Tech Stack

• Excel
• SQL
• Basic understanding of logistics and supply chain operations
• Strong analytical skills
• Ability to identify trends in data
• Clear, professional written and oral communication
• Ability to coordinate across multiple stakeholder groups
• Quick decision-making under pressure
• Research-oriented approach to issue resolution
• Proactive identification of potential problems
• Basic scripting / Automation (optional but valued)

Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics.
• Experience with Excel.
• Experience with SQL.
• Advanced Excel & MS Office.
• Basic SQL skills (good to have).
• Good verbal & written communication skills.
• Analytical thinking.
• Attention to detail.
• Stakeholder management.