Customer Support Associate

About the Role

Customer Service Associate at Codingal.

Key Responsibilities

• Provide an exceptional experience to customers.
• Provide technical support to Parents and Teachers.
• Provide chat, Email, and call support to customers.
• Handle escalation tickets.
• Schedule, reschedule, and manage student classes.
• Act as a relationship expert to ensure customer retention and satisfaction.

Requirements & Tech Stack

• Prior Customer Service experience of at least six months.
• Fluency in English communication.
• Availability to work from the office.
• Bachelor’s degree.

Additional Information

• Shift timing: Day & US Shift available.
• Week off: Any one day between Monday to Friday.
• Location: HSR Layout, Bangalore, India.
• Salary: Upto 4.5 LPA depending on experience.
• This is an in-person role, with no remote option available.