Entry Level Brokerage / Trading Operations Analysts

About the Role

Our client is seeking several Entry-Level / Junior Operations Analysts to support their global Investment Banking out of their Baltimore location. This role is within the Operations division, which is the first line of defense for protecting Brokerage's financial and reputational well-being and an essential partner contributing to the firm's growth. The division supports a complex, multi-faceted portfolio of businesses in full compliance with regulatory guidelines.

Key Responsibilities

• Daily communication with clients regarding their accounts.
• Investigation and resolution of client issues through various means, including daily interaction with trading desks, sales desks and middle office groups to ensure prompt resolution.
• Client and Business Unit relationship management.
• Responding to client queries relating to positions, corporate action bookings and reporting.
• Collaborating with Operational management, sales, and trading desks to diminish risk through escalation and strong communication.

Requirements & Tech Stack

• Strong analytical, organizational, verbal and written communication skills.
• Proven ability to work efficiently and accurately under pressure in a fast-paced multi-tasking environment.
• Proactive and self-motivated.
• Intermediate Microsoft Excel and Word skills.
• The ability to identify problems as they arise and understand when these need to be escalated.
• Strong problem-solving skills and continued follow up are a necessity.
• The ability to maintain and build excellent client relationships is a priority.

Qualifications

• Bachelor's degree required.
• A good appreciation of risk, both operationally and franchise.
• Extensive client interaction both internally and externally.