Client Service Associate

Key Responsibilities

• Ensure accurate completion of prospect and new client paperwork and setup.
• Follow up on funds transfers from surrendering companies.
• Maintain client records and update the CRM database, including data input, filing, and copies.
• Research and follow up on issues with the Broker/Dealer, WEG Operations, and vendors.
• Record incoming assets in the appropriate blotting tool.
• Communicate with clients to understand their personal history and current financial needs.
• Prepare account transactions, including trades, deposits, withdrawths, and required minimum distributions (RMDs).
• Respond to client requests, determine needed actions, coordinate with advisors or resolve issues as appropriate, including death claim processing.
• Collaborate with clients’ tax or legal counsel to address client concerns.
• Gather client data and prepare materials for client meetings and reviews.
• Conduct tax research (e.g., 1099s).
• Complete follow-up actions arising from client reviews.
• Demonstrate proficiency with WEG Suitability Guidelines, operational processes, and the sales model.
• Understand financial terminology and investment products.
• Apply working knowledge of annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices.
• Attend client services and company educational events as well as vendor presentations.
• Assist advisor team operations to streamline processes.
• Support operational projects to enhance and implement changes.
• Communicate process and sales updates to the team.
• Mentor and train Client Service Associates.
• Manage vendors to align with Service Level Agreements.
• All other duties as assigned.

Requirements & Tech Stack

• Customer service training, knowledge, or experience.
• Ability and interest to learn financial concepts and products.
• Ability to work with deadlines, be flexible under pressure, and prioritize work.
• Ability to work as a team member.
• Ability to learn WEG’s sales model, WEG/LPL processes and procedures, and financial product features.
• Ability to learn the client review process and how reviews are completed.
• Strong attention to detail.
• Superior verbal and written communication skills.
• Proficiency with Microsoft Office Suite or related software.
• Familiarity with Salesforce and Support Org functionality.
• Experience with Workday preferred.
• Ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Qualifications

• Bachelor's degree (or equivalent experience) in business, finance, economics, or a related field.

Hourly rate: $22.00 to $26.00 per hour.