Captain

About the Role

The Captain at The North Kitchen 26 oversees daily floor operations, ensuring guests receive timely, courteous, and efficient service. This full-time, on-site role in the Pune District includes coordinating table assignments, supervising service staff, and communicating guest needs to the kitchen.

Key Responsibilities

• Overseeing daily floor operations.
• Ensuring timely, courteous, and efficient guest service.
• Coordinating table assignments.
• Supervising service staff.
• Communicating guest needs to the kitchen.
• Greeting guests.
• Explaining menu items.
• Managing reservations and waitlists.
• Addressing service concerns in a calm and solution-focused manner.
• Monitoring service quality.
• Supporting staff training.
• Maintaining cleanliness and safety standards.
• Assisting with billing and cash handling procedures.
• Collaborating with management to implement service improvements.
• Upholding the venue’s hospitality standards.

Requirements & Tech Stack

• Restaurant floor management skills: including team coordination, table supervision, and guest flow management.
• Customer service abilities: with a focus on guest engagement, conflict resolution, and professional communication.
• Knowledge of food and beverage service standards.
• Knowledge of menu presentation.
• Basic understanding of hygiene and safety practices.
• Competence with reservation systems.
• Competence with billing processes.
• Competence with basic cash and record handling.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Ability to work in a fast-paced on-site environment.
• Organizational skills.
• Attention to detail.
• Collaborative approach to leading service teams.
• Local language proficiency is beneficial.
• Good spoken English is beneficial.

Qualifications

• Prior experience in a Captain, Head Waitstaff, or similar supervisory role in hospitality is highly beneficial.
• Relevant hospitality training or certification is an advantage.