Business Advisory Associate-Voice
Accenture services Pvt Ltd
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
About the Role
We are looking for talented individuals to shape and contribute to the success of our new Engagement Centre.
Key Responsibilities
- Assist consumers/customers with complaint handling.
- Process orders and returns.
- Handle inbound calls.
- Respond to website registration inquiries.
- Address general questions or concerns regarding products to the trade and marketing team.
- Handle support/service escalations to/from clients.
- Transfer calls to the Tier 2 department.
- Track and report system issues as needed.
- Stay current with system information, changes, and updates.
- Comply with service level agreements.
- Support and help on Process documentation.
- Comply with the assigned schedule to cover the hours of operation.
- Comply with the account KPIs.
- Support with any other new process at the time the client requires it, if it has been officially included in our range of services.
Requirements & Tech Stack
- Next Generation Customer Operations - Customer Service Technology
- Multimedia / multichannel support
- Customer service
- Customer contact
- Technical support
- Trade marketing activities
Qualifications
- Any Graduation
Experience Required
- Inbound and Outbound customer service experience
- Experience working under pressure
- 1 to 3 years of experience