Service Engineer

heatbox technologies

About the Role

A full-time, on-site Service Engineer role based in Gurgaon.

Key Responsibilities

• Perform routine maintenance and repair of equipment.
• Diagnose technical issues.
• Carry out troubleshooting activities to restore normal operation.
• Provide field service at customer locations.
• Deliver timely technical support.
• Document service activities and recommendations.
• Communicate clearly with clients and internal teams.
• Adhere to safety and quality standards.
• Proactively identify potential issues to reduce downtime.
• Coordinate with supervisors on service schedules.
• Ensure customer satisfaction through professional and efficient service delivery.

Requirements & Tech Stack

• Troubleshooting and Technical Support skills.
• Field Service experience (on-site visits, customer interaction, hands-on work).
• Maintenance & Repair skills (routine servicing, corrective actions, component replacement).
• Effective Communication skills.
• Ability to read and interpret technical manuals, schematics, and service documentation.
• Comfort working in industrial or commercial environments and following safety protocols.

Qualifications

• Diploma or degree in Engineering (Mechanical, Electrical, Electronics, or related field) or equivalent technical qualification.
• Prior experience as a Service Engineer or in a similar technical support role is preferred.