Team Lead Role
HCLTech
Noida, Uttar Pradesh, IndiaFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Customer serviceOperations
- Work
- On-site in Noida
- Pay
- Not stated by the employer.
- Skill demand
- Operations43%Customer service11%of 99 similar fresher jobs posted in India this week
- Listed
- 2 Nov 2026 · still open
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About the Role
- Location: Noida
- Mode: Work From Office
- Shifts: Flexible/US/Rotational
- Cabs: Yes, Both Sides, Chargeable, and provided within 35km (Both Sides 70km) of range one side from Residence to Working location. (No Noddle Points & No Travel reimbursement)
- Role: Team Lead-Voice
Job Summary
- Responsible for delivering high-quality customer service by managing customer interactions across multiple channels.
- Resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness.
Key Responsibilities
- Manage the team performance and career development of the team.
- Own and create performance improvement plans.
- Act as escalation point and take immediate action during call spikes to ensure proper coverage.
- Ensure initial and ongoing training are complete and updated with latest content.
- Performance management of all representatives.
Requirements & Tech Stack
- Customer service/customer operations experience
- Proven ability to build, manage and foster a team oriented environment.
- Excellent written and spoken communication skills.