Claims Apprentice

About the Role

The Liability Claims Trainee role is an entry-level position designed to prepare individuals for a career as a claims professional through a structured, hands-on training program. Successful completion of the program prepares the trainee to manage liability claims independently. This role provides a clear pathway into an Associate Claims Specialist position upon successful program completion.

Key Responsibilities

• Investigate and document liability, bodily injury, and property damage claims.
• Complete coverage reviews and understand liability exposure.
• Communicate professionally with insureds, claimants, attorneys, and agents.
• Document claim activity accurately and in compliance with company standards.
• Participate in claim evaluations, reserving, and settlement discussions.
• Progress from training scenarios to live claim handling with support.

Training Program Overview

• Months 1–3: Claims fundamentals, systems training, written exams.
• Months 4–6: Supervised live claim handling with audits and coaching.
• Month 7: Job shadowing, final assessment, and graduation to independent handling.

Requirements & Tech Stack

• Trainees participate in a multi-month development program combining classroom instruction, system training, supervised claim handling, coaching, and job shadowing.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Strong communication and organizational skills.
• Willingness to obtain required adjuster licenses.
• Interest in long-term career growth in claims.