Service Delivery Coordinator

About the Role

Oracle is seeking a Service Delivery Coordinator to oversee account provisioning requests, coordinate the provisioning team’s daily work, and lead provisioning efforts for large requests and new market go-lives. This role involves working with customers, team leads, and cross-functional partners to meet service level objectives, track project milestones, and deliver access on time.

Key Responsibilities

• Review incoming account provisioning requests, confirm required information and approvals, and route requests to the correct teams.
• Set and maintain request due dates based on SLOs and agreed priorities.
• Meet daily with the customer to review the queue, confirm priorities, and address urgent needs.
• Lead daily scrums with the provisioning team, track commitments, and resolve or escalate blockers.
• Manage large provisioning requests with clear plans, milestones, dependencies, risks, and status updates.
• Partner with cross-functional teams on new market go-lives to track provisioning milestones and readiness.
• Escalate staffing, approval, system, or other provisioning risks early enough to protect go-live dates.
• Work with provisioning team leads to set productivity goals and track request volume, completion rates, turnaround time, and backlog.
• Use workload and productivity trends to help team leads and management plan capacity and team growth.
• Identify improvements to request intake, routing, reporting, and delivery.

Requirements & Tech Stack

• Experience in account provisioning, access management, or IT service delivery.
• Project management experience with complex requests or go-live activities.
• Ability to manage a request queue and apply SLOs consistently.
• Experience facilitating daily scrums or standups and coordinating work across teams.
• Experience tracking operational metrics, project milestones, and delivery risks.
• Strong customer communication, organization, and escalation skills.
• Familiarity with ticketing and project tracking tools.

Qualifications

• Experience with identity and access management processes.
• Experience supporting market launches, site openings, or other large operational go-lives.
• Experience with capacity planning and workforce forecasting.