Business Advisory New Associate

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do?

The Labelling workflow involves reviewing and annotating bug reports with predefined labels to categorize issue types. This requires applying judgment, product subject matter expertise, and following structured labelling taxonomies and decision trees to ensure quality and minimize ambiguity. The workflow also includes proactively flagging edge cases or areas of ambiguity to improve guides and taxonomy. This is a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market. It is a form of technology problem solving, often applied to repair failed products or processes on a machine or a system.

Key Responsibilities

• Interpret and label user-reported issues using product knowledge and judgment to apply the most accurate predefined label.
• Follow structured taxonomies and decision trees to ensure consistent, high-quality annotations and minimise ambiguity.
• Review and annotate bug reports to achieve at least 95% accuracy in labelling.
• Identify and resolve unclear or vague reports, applying subject matter expertise to clarify and categorise them appropriately.
• Proactively flag edge cases, label gaps, or ambiguous scenarios to Product Operations Managers for taxonomy or guide improvements.

Requirements & Tech Stack

• Primary Skill: IT Troubleshooting
• English Proficiency: C1 (CEFR) level
• Detail-oriented: Proven ability to follow guidelines and standard operating procedures.
• Adaptability: Ability to effectively adapt to dynamic guidelines and procedure or protocol changes and avoid errors in complex tasks and deliver within SLA.
• Communication Skills: Strong communication skills, including documentation and collaboration with technical and non-technical teams.
• Familiarity: With issue tracking tools (e.g., Jira, ServiceNow) and labeling or annotation user interfaces.
• Exposure: To metrics and dashboard reporting to support data-informed triage.
• Understanding: Of priority and severity frameworks and classification schemas.
• Experience: In QA testing, triage, bug reproduction, or labeling workflows.
• Understanding: Of GenAI concepts (prompt engineering, LLM behavior, model evaluation) and popular GenAI tools (ChatGPT, Claude, Gemini, etc.).
• Work Environment: Ability to work in a fast-paced environment.

Qualifications

• Any Graduation