Route Trainee

About the Role

Join UniFirst as a Route Trainee (RT) and begin a rewarding career in service and customer care. This role offers hands-on training through a robust, blended learning program, supporting daily operations while preparing you for a full-time Route Service Representative (RSR) position. You will assist with deliveries, service, and route coverage, learning multiple customer accounts. This is a dynamic opportunity for someone eager to grow, customer-focused, and ready to build a foundation in a field-based service role.

Key Responsibilities

• Participate in UniFirst’s Service Certificate Program for RSR role preparation.
• Support daily operations by loading and unloading route trucks.
• Deliver clean garments and products to customers, returning soiled items.
• Provide route coverage during RSR absences, managing established routes.
• Operate a company walk-in truck along designated routes, prioritizing safety and reinforcing customer relationships.
• Engage in a physically active role across indoor and outdoor environments.
• Contribute to the success of the Service Department by delivering outstanding service and building customer relationships.
• Maintain a consistent Monday–Friday daytime schedule with no nights or weekends.

Core Competencies

• Customer-Centric Mindset: Deliver exceptional service, building trust and loyalty.
• Time Management & Route Efficiency: Manage time effectively to stay on schedule and complete tasks with precision.
• Dependability, Collaboration & Communication: Show up on time, follow through on responsibilities, and represent UniFirst with professionalism. Collaborate with teammates and leadership.

Requirements & Tech Stack

• Driver’s License & Safe Driving Record: Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
• DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
• Educational Requirements: High school diploma, GED, or military service.
• Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset.
• Relevant Experience: Prior experience in customer service, route sales, or delivery is a plus.
• Tech-Savvy: Comfortable using and learning new technologies.
• Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., and remaining on your feet for extended periods.

Qualifications

• This position is a gateway to a full-time commissioned Route Service Representative role.
• Estimated hourly pay: $27.07 - $37.59 per hour. Actual compensation will vary based on skills, experience, qualifications, and geographic location.

About UniFirst

UniFirst is an international leader in the garment services industry, employing over 16,000 team partners serving 300,000 business customer locations across the U.S., Canada, and Europe. Recognized by Selling Power magazine and Forbes magazine.