Bilingual Business Development Associate

About the Role

ISN is a global leader in contractor and supplier management, seeking motivated, bilingual professionals for a Business Development Associate role. This position starts within the Customer Service team, focusing on building foundational client communication and relationship-management skills, with a clear path for growth into B2B sales opportunities.

Key Responsibilities

• Assisting English- and Portuguese-speaking customers via phone, chat, and email.
• Handling inbound client inquiries and providing proactive customer support.
• Troubleshooting platform, account, and compliance-related issues.
• Building trust and strong working relationships with clients.
• Learning how businesses use ISN to manage contractors and suppliers.
• Collaborating with internal teams on customer retention and engagement efforts.
• Supporting sales and marketing initiatives as you develop within the role.

Requirements & Tech Stack

• Advanced fluency in English AND Portuguese (written and verbal) is required.
• Customer-focused and comfortable in a high-call-volume environment.
• Confident communicating with clients by phone and email.
• Proficient computer skills (Word, Excel, PowerPoint, e-mail applications).
• A diligence for in-depth learning of software programs and new concepts.
• Strong retention skills and patience for difficult troubleshooting scenarios.
• Required to work in the office at least 3 days a week.
• Authorized to work in the U.S. and will not require visa sponsorship now or in the future.

Qualifications

• Bachelor’s degree from an accredited university and/or equivalent work experience.
• Desire to work in customer service and move into B2B sales within 12-24 months.

Compensation

• Base pay: $37.50 per hour.
• Opportunity to earn up to $11,000 annual target incentives.
• Total annual potential compensation: Up to $89,000.
• Multilingual Bonus: Up to 10% of annual salary for employees consistently using bilingual skills.

Growth & Career Development

• This position is an entry point into long-term career opportunities within ISN.
• Start in Customer Service with the goal of transitioning into a Client Development role focused on B2B sales and account management within 12-24 months (based on performance and business needs).

Benefits

• 100% company-paid monthly insurance premiums for employees and dependents.
• Medical, Dental, Vision, and Life Insurance.
• Employee assistance program.
• 4% retirement matching.
• Long-Term & Short-Term Disability Coverage.
• Paid time off (tiered based on years of service).
• 13 paid holidays.
• Monthly cell phone reimbursement.
• Complimentary parking space or monthly reimbursement for DART public transportation.
• Team-building activities and events.
• Matching charitable gift program.
• Professional development & training opportunities.
• Wellness Program.

Onsite Requirements

• Employees are required to be in-person during training and at least 3 days per week on an ongoing basis.
• Must be within a commutable distance to the office and willing to come in for required trainings, events, team activities, and meetings.

Start Date

• January 11, 2027

Training

• 8-week comprehensive training program covering soft skills development, customer service excellence, and ISN products and services.
• Full commitment and attendance required during the training period.

Additional Notes

• All benefits are subject to change with notice.
• Job offers are contingent on successful completion of a drug screen and background check.