Medical Assistant

About the Role

The Medical Assistant is a member of the health care team primarily responsible for providing support to physicians, nurses, and other licensed medical staff. This role facilitates efficient patient flow, assists with various patient care activities, and performs related administrative functions. The Medical Assistant is responsible for ensuring efficient patient flow through the clinic, maintaining neat, clean, and safe patient care areas, promoting patient satisfaction through professional and friendly interaction, and safeguarding patient confidentiality.

Key Responsibilities

• Assure efficient patient flow through the site by escorting patients, identifying them with two identifiers, and preparing them for examination.
• Obtain accurate vital signs according to organization standards.
• Document reason for visit and update/confirm allergies, smoking history, and pharmacy information.
• Promptly inform the provider and registered nurse of any significant change in vital signs or acute symptoms.
• Anticipate and set up equipment or supplies needed for visits.
• Clean and prepare exam rooms for the next patient.
• Respond to needs to expedite visits and maintain patient flow, prioritizing tasks accordingly.
• Assist practitioners with medical and surgical procedures in accordance with established protocols, such as Electrocardiogram (ECG), venipuncture, immunizations, setting up procedure trays, specimen collection, and/or CLIA waived testing as directed by the Provider.
• Prepare and stock all exam rooms in the treatment area by following established protocols for disinfecting and sterilizing equipment and instruments.
• Participate in environmental safety rounds.
• Maintain vaccine/medication inventory.
• Monitor and maintain equipment and instruments according to clinic guidelines.
• Assist in ordering supplies and correctly dispose of all expired items.
• Adhere to office opening and closing procedures.
• Accept and perform delegated responsibilities in a positive manner.
• Offer assistance to others.
• Attend and participate in staff meetings.
• Communicate appropriately and effectively with patients and the patient care team, both in person and by phone.
• Perform delegated procedures common to the specialty area in a safe, effective, and efficient manner.
• Perform all other duties as assigned by the Supervisor or Manager.

Requirements & Tech Stack

• High school diploma or GED.
• Current certification in one of the below or must have written proof of meeting candidate eligibility requirements for writing one of the five eligible certification exams.
• Accepted documentation:
• New MA Graduates within six (6) months from date of graduation from an MA Program must submit a letter from the school or a letter from the certifying body.
• Non-Certified MAs or new graduates past six (6) months from date of graduation from an MA program must submit a letter from the certifying body.
• Within the first six months of employment, will complete one of the following certifications after up to two test attempts:
• Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA)
• Registered Medical Assistant (RMA) through American Medical Technologists (AMT)
• National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT)
• Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA)
• Nationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP)
• Signed acknowledgement during onboarding that certification must be attained within six (6) months, as a condition of employment.
• American Heart Association accredited Basic Life Support (BLS/CPR) certification.
• Strong computer skills.

Qualifications

• Completion of accredited Medical Assistant training program.
• One to two years of ambulatory care experience.
• Experience with electronic medical record.