Operations Analyst, RI Operations

About the Role

The AWS RI Operations Team is seeking a driven, analytical, and process-oriented individual to own the creation and processing of Reservation Product transaction requests. We are looking for a motivated self-starter who is excited to escalate systemic issues, identify opportunities for improvement, has experience meeting strict SLAs, is comfortable working from a ticket queue, and has a passion for accuracy.

Key Responsibilities

• Process and audit Reservation Product transactions such as cancellations, purchases, migrations, and modifications while adhering to Legal, Security, and Compliance requirements.
• Occasionally act as an escalation point for Reservation Product requests and issues.
• Investigate data discrepancies, quickly establish root causes, and propose appropriate solutions.
• Be vocally self-critical to allow for self-correction of errors.
• Communicate effectively across all related channels to ensure transparency of process.
• Occasionally retrieve and evaluate data using Excel and other data management/BI systems.

Requirements & Tech Stack

• Bachelor's degree or equivalent in Business, Accounting, or a related field.
• Experience in business analysis and functional roles requiring quantitative, analytical, and organizational skills.
• Intermediate Excel skills, including:
• Pivot Tables
• VLookups
• Ability to create pivot tables and charts
• Ability to develop formulas such as SUMIF
• Experience working with a queue of requests with Service Level Agreements (SLA) and accuracy targets against Standard Operating Procedures (SOP).
• Experience navigating a knowledge base and following Standard Operating Procedures (SOPs).
• Experience performing data analysis and troubleshooting data integrity issues.