Process Associate

Job Title: Process Associate

Company: HCLTech

About the Role

The Process Associate will play a crucial role in ensuring seamless customer operations within the Order-to-Cash domain. This position focuses on delivering exceptional customer service through email and chat channels, maintaining data accuracy, and driving process improvements. The role directly contributes to operational efficiency and enhances client satisfaction, supporting the company's objective to deliver world-class solutions and services.

Key Responsibilities

• Respond promptly and effectively to customer queries and issues via email or chat, ensuring high levels of customer satisfaction.
• Accurately enter, update, and manage data across multiple systems and databases.
• Troubleshoot customer problems, provide actionable solutions, and escalate complex issues to senior support teams as required.

Requirements & Tech Stack

• Strong written communication skills
• Arts & Science, Fresher

Qualifications

• Bachelor’s degree in any discipline is preferred.
• Arts & Science graduates are eligible.
• Note: BTECH, IT, MCA, BE candidates are not eligible to apply.