Front Desk Agent (Overnight)

About the Role

The Front Desk Agent (Overnight) at KW PROPERTY MANAGEMENT AND CONSULTING will serve as a key employee liaison between guests and residents, providing exceptional customer service and acting as a gatekeeper for the community.

Key Responsibilities

• Greet all guests with a commitment to providing information and resources for a meaningful visit.
• Monitor and authorize the entrance and departure of employees, visitors, and other persons to guard against theft and maintain security.
• Adhere to all "check-in" policies and procedures without exception.
• Coordinate with office administrative staff to maintain and update unit owner information in the computer database.
• Utilize proper phone etiquette for all incoming and outgoing calls, ensuring clear and professional communication with residents.
• Report any observed violations of Rules and Regulations.
• Observe precautions to protect Residents, guests, and property; report damage, theft, and found articles to supervisors.
• Maintain the "key" control system, ensuring all keys are locked and accounted for at all times.
• Accept and process packages delivered to the front desk.
• Assist the Concierge with delivering packages as needed.
• Be familiar with fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency.
• Follow all standards, policies, and procedures regarding emergency response, coordinating with Management, Chief Engineer, or Fire Rescue/Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report all maintenance items, including burned-out lights, leaks, and broken equipment, to the Association office daily.

Requirements & Tech Stack

• Familiarity with computer software to perform various tasks.
• Demonstrated organizational skills.
• Excellent interpersonal skills.
• Strong communication skills.
• Familiarity with the fire alarm system operations.

Qualifications

• High school diploma or GED.
• Some college preferred.
• Minimum six months of related experience and/or training.
• Previous work experience in the hospitality industry is highly preferred.

Physical Demands

• Ability to sit and stand frequently.
• Occasional requirement to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less.
• Requires manual dexterity, auditory and visual skills.
• Ability to follow written and oral instructions and procedures.
• Ability to detect auditory and/or visual emergency alarms.

Work Environment

• Indoors with low to moderate noise level.