Trust & Safety Associate, Voice

Accenture Solutions Pvt Ltd

About the Role

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies and other organizations. The Trust and Safety (Content Moderation and Responsible AI) offering(s) within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Accenture's Trust & Safety team serves as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. They systematically test, evaluate, and challenge AI systems and platforms to improve the integrity, quality, and safety of content, including generative AI. You will deliver value to our clients, while making a larger impact on society.

Key Responsibilities

• Analyze and review user profiles, audio, videos, and text-based content.
• Investigate, escalate, and resolve issues reported by users or flagged by the system.
• Review, classify, and/or remove content, working with, viewing, or proactively engaging with it according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, identified generative AI shortcomings, and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze model responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Requirements & Tech Stack

• User-Generated Content Moderation
• Content Moderation
• Responsible AI
• Proficiency in analyzing user profiles, audio, videos, and text-based content.
• Ability to investigate and resolve complex content issues.
• Skill in developing and executing prompt strategies for interrogating large language models.
• Experience in analyzing AI model responses for various criteria.
• Strong resilience and coping skills required due to potential exposure to disturbing, objectionable, and sensitive content.
• Active participation in Accenture's well-being support program.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region.

Qualifications

• Any Graduation