Communications Insights Consultant

About the Role

Deloitte's Customer team empowers organizations to build deeper relationships through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. This role is part of the Project talent model, designed for professionals with specialized skills to deliver services to clients without additional expectations related to business development or promotion.

Key Responsibilities

• Define, track, and report communications metrics aligned to audience and program objectives.
• Develop and maintain dashboards, scorecards, and performance reports.
• Monitor media, stakeholder, and communications feedback to identify trends and narrative shifts.
• Conduct stakeholder analysis, program evaluation, and targeted communications research.
• Translate complex analysis into concise management insights and recommended actions.
• Document measurement frameworks, processes, assumptions, and repeatable methodologies.
• Support communications strategy, planning, content development, and continuous improvement.
• Collaborate with strategists, content producers, and program stakeholders to apply insights.

Requirements & Tech Stack

• Bachelor's degree
• Communications analytics, research, program evaluation, business analysis, or a related field.
• Strong written and verbal communication skills, including the ability to summarize complex findings clearly and work effectively with incomplete information and develop evidence-based recommendations.
• Ability to work independently and collaborate as part of a team.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.
• Ability to provide clear guidance to others.
• Must be legally authorized to work in the United States without the need for employer sponsorship.
• Must be eligible to obtain and maintain high risk public trust security clearance.
• Ability to travel 0-25%, on average.

Preferred Qualifications

• Experience in metrics definition, data analysis, dashboard development, and performance reporting.
• Experience distinguishing meaningful signals from noise across media, stakeholder, and program data.
• Experience providing production and coordination support for press, digital, web, stakeholder, media-monitoring, sentiment-analysis, content-calendar, and rapid-response requirements.
• Experience analyzing communications feedback mechanisms.
• Experience with homeland security, law enforcement, justice-sector, or broader government operating environments.