Bilingual Support Specialist
First National Bank of America
East Lansing, MIFresher2h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- Customer service
- Work
- On-site in East Lansing
- Pay
- Not stated by the employer.
- Skill demand
- Customer service61%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 6, 2026 · still open
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About the Role
First National Bank of America is seeking a customer-focused Bilingual Support Specialist to build positive relationships with English and Spanish-speaking customers seeking home ownership. This role is the front line for all new mortgage inquiries received through multiple channels such as phone, email, and request forms.
Key Responsibilities
- Manage a large volume of incoming calls with a high level of urgency, professionalism, and product knowledge.
- Document all customer communications accurately.
- Perform in a team-oriented environment.
- Uncover client needs, build rapport, and gather important, sensitive information to determine product qualification.
Requirements & Tech Stack
- Native-like fluency in English and Spanish are required.
- Customer service experience in a professional setting.
- Proven history of showing up prepared, on time, and ready to contribute.
- Time management and organizational skills to support working in a demanding, fast-paced environment.
- Ability to learn and work with various business software.
- Fluency in Portuguese is desired, but not required.
Qualifications
- Patience, empathy, enthusiasm, and exceptional communication skills are a must.
- The drive to exceed customer expectations.
- The ability to meet goals and objectives efficiently.
In-house training is provided; no prior mortgage experience is required.