Relationship Banker, LA South Market

Job Title: Relationship Banker - LA South Market - Bilingual Spanish Required

About the Role

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of their financial and life priorities and connecting clients to solutions that meet their financial goals.

Key Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Requirements & Tech Stack

• Bilingual Spanish required
• Ability to work weekends and/or extended hours, potentially scheduled at any financial center location within a reasonable distance
• Self-starter with a strong work ethic and focus on results, acting in the best interest of the client
• Ability to collaborate effectively and build strong relationships
• Passion, commitment, and drive to deliver an experience that improves clients' financial lives
• Confidence in identifying solutions for new and existing clients based on their needs
• Effective and confident communication skills, comfortable engaging all clients
• Ability to learn and adapt to new information and technology platforms
• Confidence in educating clients on how to conduct simple banking transactions through self-service technologies (e.g., ATM, online banking, mobile banking)
• Strong critical thinking and problem-solving skills
• Ability to follow established processes and guidelines, adhering to all applicable laws and regulations
• Efficient time and capacity management
• Focus on results while acting in the best interest of the client

Qualifications

• Bilingual Spanish required

Desired Qualifications:

• Experience in financial services and knowledge of financial services industry, products, and solutions
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
• Six months of cash handling experience
• Bachelor's Degree or business-relevant Associate's Degree (e.g., business management, business administration, finance)

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Note: The hiring of individuals with certain specified criminal history may be restricted or prohibited by laws or regulations including FDIC and Loan Originators.

Shift: 1st shift

Hours Per Week: 40