Workers Compensation Claims Trainee

About the Role

The INVEST Program Guardian Pathway is a 6-month paid, fully remote, entry-level immersive learning experience. This program is designed for recent college graduates to gain real-world exposure, personalized coaching, and mentorship, leading to a clear, long-term career path within the insurance industry.

• Starting salary: $60,000 USD (states outside of California)
• Start date: January 2027
• Note: PTO requests may not be supported for the first 8 weeks due to program structure.

Key Responsibilities

Over the course of the 6-month program, you will:

• Alternate between self-study modules, virtual classroom-style learning, guided training modules, and hands-on application of knowledge.
• Progressively increase hands-on experience in claims management and client service excellence under mentorship.
• Actively engage in instructor-led sessions, online modules, job shadowing, and mentorship focused on foundational insurance knowledge, claims operations, and state-specific workers’ compensation regulations.
• Observe experienced claims professionals to learn best practices in managing lost time (indemnity) workers’ compensation claims.
• Apply learned concepts in a controlled, simulated claims environment ("Sandbox") to practice decision-making and claim management.
• Achieve key learning objectives and performance checkpoints to build technical knowledge and professional skills.
• Engage with peers, mentors, and cross-functional teams to deepen understanding of the claims process.
• Begin handling new workers’ compensation claims starting in Week 3, with inventory gradually increasing.
• Take ownership of an evolving portfolio of indemnity claims under close supervision, applying training to benefit calculations, wage loss evaluations, and return-to-work considerations.
• Develop skills in analyzing medical documentation, regulatory guidelines, state-specific regulations, and case materials to determine claim strategy and financial exposure.
• Engage in professional communication and strategy development with clients, providing support and empathy to injured employees.
• Secure key details from medical providers and other stakeholders to support collaborative claims handling.
• Interpret and apply client service instructions and carrier guidelines to ensure compliance.
• Build core skills in setting and adjusting reserves by analyzing claim details, medical data, and potential outcomes.

Requirements & Tech Stack

• Computer literacy, including strong familiarity with M365 products (e.g., Outlook, Word, and basic Excel and PPT).
• Adaptable to changes in procedures and technology.

Qualifications

• Bachelor’s degree or 4-year degree from an accredited institution is preferred.
• Candidates with a Bachelor's degree will receive preferential treatment. Others with proven experience will be considered.
• 3.5 or higher GPA is preferred.
• Candidates with a GPA of 3.5 or above will receive preferential treatment. Others will be considered.
• Active listening skills.
• Problem-solving mindset.
• Strong verbal and written communication skills.
• Strong time management and ability to multi-task.
• Detail-oriented.
• Curious, learning-focused mindset.