Supply Chain & Quality Operations Associate

About the Role

• Position: Supply Chain & Quality Operations Associate
• Function: Operations / Supply Chain
• Work Mode: Primarily on-ground at 3rd-party manufacturing facility
• Type: Full-Time Internship

Key Responsibilities

• Inventory Management
• Track incoming raw materials and their quantities.
• Track arrival of packaging materials, labels, boxes, tins, etc.
• Maintain inventory records and stock movement.
• Verify physical inventory against records.
• Flag shortages, delays, discrepancies, or damaged materials.
• Maintain a clear RM + Packaging + Finished Goods inventory tracker.
• Manufacturing & Batch Audit
• Verify that the correct raw materials are being used.
• Check formulation/batch requirements against approved specifications.
• Verify packaging material before production.
• Check that the correct packaging and labelling is being used.
• Conduct batch-level checks during production and packing.
• Identify deviations, errors, or inconsistencies.
• Document issues and immediately escalate them to the reporting manager.
• Maintain batch-wise records and documentation.
• Dispatch & Shipment Tracking
• Coordinate with the manufacturing facility for finished-goods dispatch.
• Track shipments from dispatch to delivery.
• Maintain shipment tracking records.
• Identify delayed, stuck, or failed deliveries.
• Coordinate with logistics partners wherever required.
• Share shipment status with the internal team.
• Customer Support — Delivery Related
• Assist the customer support function with logistics-related queries by obtaining correct information from logistics.
• Provide accurate shipment updates.
• Weekly Operations Reporting
• Prepare and share a concise report covering:
• Inventory: Raw material received, Packaging received, Current stock, Shortages/discrepancies.
• Manufacturing: Batches produced, Batches pending, Production issues/deviations, Packaging issues.
• Dispatch: Orders dispatched, Orders delivered, Orders in transit, Delayed/failed shipments.
• Action Items: Issues requiring management attention, Pending items, Expected resolution dates.

Requirements & Tech Stack

• Excel, Google Sheet
• Inventory & shipment tracking tools

Qualifications

• Extremely detail-oriented.
• Comfortable working at a manufacturing facility.
• Good with Excel / Google Sheets.
• Comfortable maintaining trackers and reports.
• Strong at follow-ups.
• Comfortable speaking with vendors and manufacturing teams.
• Good at identifying discrepancies.
• Responsible and dependable.
• Comfortable working independently.
• Willing to engage in actual operations on the ground.
• Good written and verbal communication skills.