Operations Consultant (Workflow Coordinator)

About the Role

Bank of America is seeking an Operations Consultant (Workflow Coordinator) to help make financial lives better through the power of every connection.

Key Responsibilities

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment.
• Advises on projects and directs activities of a team related to special initiatives.
• Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function.
• Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control.
• Identifies and recommends responsibilities and accountabilities for key programs/projects.
• Responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s).

Requirements & Tech Stack

• High School Diploma / GED / Secondary School or equivalent.
• Experience as a workflow/operations coordinator.
• Excellent communication skills.
• Critical thinking.
• Ability to make decisions and recommendations based on data and business analysis.
• Customer and Client Focus.
• Problem Solving.
• Risk Management.
• Adaptability.
• Attention to Detail.
• Collaboration.
• Critical Thinking.
• Issue Management.
• Analytical Thinking.
• Decision Making.
• Oral Communications.
• Presentation Skills.
• Shift: 1st shift.
• Hours Per Week: 40.