Associate Travel Support

Key Responsibilities

• Provide exceptional traveler care and customer service.
• Accurately complete end-to-end international travel requirements for air, hotel, car, and rail.
• Coordinate with multiple departments to ensure quick resolution for the customer and adherence to SLAs.
• Provide consultative multi-country routings for best fares and preferred carrier usage.
• Counsel clients on efficient routings for lowest available fares and preferred carrier usage, in coordination with clients' business travel policies.
• Research and resolve client inquiries/issues at point of sale.
• Coach, develop, and mentor peers, new, and/or junior Travel Consultants.
• Deliver expectations against individual and shared team key performance indicators.
• Embrace the role of providing superior consultative value to clients.
• Be a team player and manage alone if required.

Requirements & Tech Stack

• Good knowledge of international critical itineraries.
• Geographical knowledge is mandatory.
• Excellent communication skills (both written and verbal).
• Open to work in a flexible environment, roster off, weekend working, public holidays, and festivals.

Qualifications

• Knowledge of corporate travel economics and travel technology/tools will be an added advantage.