Intern-IT Infrastructure

About the Role

The IT Infrastructure Department provides support to end users for basic computer, application, system, device, access, and hardware issues. This role serves as the first point of contact for end users seeking technical assistance.

Key Responsibilities

• Provide support to end users for basic computer, application, system, device, access, and hardware issues.
• Identify, research, and resolve technical problems.
• Respond to telephones, email, and online requests.
• Document, track, and monitor problems using applicable systems and tools.
• Coordinate with other teams or departments to resolve user problems.
• Support all production and development systems, troubleshooting, and resolution of desktop computers, applications, and related technology.
• Generate tickets from inbound calls, emails, walk-in customers, and chat sessions, and record detailed progress and resolutions for all tickets.
• Perform system software upgrades and install service packs and patches.
• Achieve an understanding of a problem or request to offer the most appropriate possible solution.
• Configure, modify, and repair computer hardware including monitors, keyboards, and printers.
• Perform changes to user accounts via Active Directory.
• Assist in creating and maintaining internal articles and/or documentation.
• Maintain inventory of all equipment, software, and software licenses.
• Assist with onboarding of new users.
• Utilize software and hardware tools to identify, diagnose, and drive the resolution of problems and factors affecting network integrity.

What You Will Learn

• Gain a solid understanding of the various tasks within an Information Technology (IT) Department, with a focus on IT Customer Support.
• Learn about various IT roles including Server, Networking, Applications, and Cyber Security.

Requirements & Tech Stack

• MS Office applications (Excel, Word, Access, PowerPoint, Outlook)

Qualifications

• Students actively enrolled in a bachelor’s degree in computer science with an expected graduation date of December 2026-May 2028.
• Strong organizational and time management skills.
• Strong written and verbal communication skills.
• The ability to work independently as well as part of a team.
• Team Oriented
• Attention to detail
• Desire to learn

This is a temporary full-time, in-person internship position located in Lakewood, CO.

Summer 2027 interns will be hosted from May-August for 10 weeks.

Compensation

• Pay Range: $24.81-$29.43 USD Hourly