Business Process Analyst

About the Role

Seeking a skilled Business Process Analyst to join the India CoE-Integration & Engg - CAT IT Division. The preferred location for this role is Bangalore.

Key Responsibilities

• Business Process Analysis & Optimization
• User Story Development
• Data Analysis & Reporting
• Risk & Impact Assessment
• Testing & Quality Assurance
• Communication & Presentation Skills
• Problem Solving & Critical Thinking

Salesforce Platform Knowledge

• Sales Cloud and Service Cloud functionality
• Salesforce data model fundamentals
• Reports and dashboards
• Security and sharing concepts
• Flow and declarative automation capabilities
• Case management and customer service processes
• Lead, opportunity, and account management processes
• Salesforce release management lifecycle
• Basic understanding of integrations and APIs

Skills & Experience

• Business Analysis: Knowledge of business analysis tasks, techniques, and tools; ability to recommend solutions that deliver value.
• Analyzes business value and functions through asset valuation.
• Applies prerequisites before starting business analysis.
• Collaborates with stakeholders, development, and testing teams.
• Documents business cases to justify project requirements.
• Utilizes diverse analysis tools and methodologies.
• Core Application Systems: Knowledge of major production application systems; ability to leverage them.
• Helps create contingency plans for core applications.
• Identifies key players, criticalities, roles, and responsibilities.
• Investigates application-related issues.
• Recommends enhancements for major application systems.
• Works with core application systems for business units/functions.
• Information Capture: Knowledge of methods, channels, and processes to obtain needed information; ability to capture and document information.
• Enhances records retention processes.
• Conducts training/meetings on records retention.
• Ensures exceptions and unusual circumstances are captured.
• Coordinates and monitors records retention steps.
• Helps others understand information recording impacts.
• Provides guidance in documenting pertinent information.
• Analytical Thinking: Knowledge of techniques and tools for effective analysis; ability to determine root causes and create solutions.
• Defines problems/issues and their significance.
• Systematically compares alternative solutions.
• Uses flow charts, Pareto charts, fish diagrams, etc.
• Identifies impacting forces, events, and people.
• Uses logic and intuition to make inferences and conclusions.
• Relationship Management: Knowledge of relationship management techniques; ability to maintain working relationships.
• Communicates client expectations.
• Participates in negotiating business relationships.
• Conducts periodic reviews of work effort, progress, and issues.
• Maintains productive, long-term relationships.
• Creates opportunities to educate support teams.
• Empowers others to establish collaborative relationships.
• IT Environment: Knowledge of an organization's IT purposes and activities; ability to create an effective IT environment.
• Recognizes basic IT needs from a business user perspective.
• Researches planned platforms, strategies, and initiatives.
• Implements existing technology infrastructure and management practices.
• Analyzes IT department purposes and responsibilities.
• Follows information management policies.
• IT Standards, Procedures & Policies: Knowledge of IT standards and policies; ability to manage them.
• Participates in the design of IT infrastructure and policies.
• Assists senior colleagues with IT design issues.
• Generates status reports for senior management.
• Executes IT projects or services based on IT procedures.
• Conducts performance reviews on technical applications or IT projects.
• System and Technology Integration: Knowledge of system features; ability to integrate and communicate among applications, databases, and platforms.
• Assists with integration initiatives.
• Explores issues and considerations for successful integration.
• Works with applications, data, technology bridges, and platforms.
• Works with existing interfaces and integration plans.
• Plays an active role in local integration efforts.

Qualifications

• Equivalent combination of education and relevant work experience will be considered.
• Salesforce Certified Business Analyst
• Salesforce Administrator
• Sales Cloud Consultant
• Service Cloud Consultant
• Platform App Builder
• Salesforce AI Associate
• IIBA CBAP, CCBA, or equivalent Business Analysis certification

Additional Information

• This position requires a 5-day-a-week schedule in the office.
• Shift Timings: 1:00 pm to 10:00 pm IST.
• Caterpillar is not currently hiring individuals who require sponsorship for employment visa status.

What You Will Get

• Work Life Harmony: Earned and medical leave, Relocation assistance.
• Holistic Development: Personal and professional development through employee resource groups, Career development opportunities with global prospects.
• Health and Wellness: Medical coverage (Medical, life, personal accident), Employee mental wellness assistance program.
• Financial Wellness: Employee investment plan, Pay for performance (Annual incentive Bonus plan).