Information Technology Help Desk Apprentice

About the Role

Mizuho Global Services (MGS), a subsidiary of Mizuho Bank, is seeking a passionate fresh graduate for an IT Help Desk Apprentice role. This apprenticeship offers immense exposure and learning opportunities within a company driven by ethical values and diversity, built on pillars of Mutual Respect, Discipline, and Transparency.

Key Responsibilities

• Take ownership of customer issues reported and see problems through to resolution.
• Troubleshoot and resolve issues through sharing best practices and direct resolution.
• Work within a customer-focused team.
• Be flexible to work in an operational environment, rotational shifts, and on-call schedules.
• Handle other general responsibilities as instructed by management.

Requirements & Tech Stack

• Basic knowledge in helpdesk, Active Directory management, and networking.
• Interest in IT documentation.
• Passion for helpdesk, Active Directory management, and unlocking applications.
• Ability to quickly learn new technical domains and train others.

Qualifications

• Fresh graduate individual with any background.
• Excellent written and verbal communication skills.
• Effective organizational and multi-tasking skills.
• MCSE, CCNA, or similar certifications are desirable.
• Recent IT graduates / Post graduates residing within 20 kilometers of Perungudi World Trade Center are encouraged to apply.