Associate Specialist, Logistics

About the Role

RXO is a leading provider of transportation solutions, revolutionizing the industry with cutting-edge technology and a massive network. As an Associate Specialist, Logistics, you will deliver exceptional service to customers and drivers.

Key Responsibilities

• Monitor and track pickups and deliveries, notifying customers of any deviation from the run schedule.
• Answer incoming driver and customer calls/emails and address their needs.
• Call drivers/carriers for updates and input accurate information into the dispatch system.
• Communicate any issues with customers/drivers.
• Monitor and update all Active Run problems.

Requirements & Tech Stack

• Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment.
• Basic computer skills.
• Availability to work a flexible schedule, including planned and unplanned overtime, which may include weekends.
• Experience dealing with high phone volume in a deadline-driven environment.
• Strong driver and customer interaction experience.
• Experience with Microsoft Office.
• Excellent phone communication skills.
• Knowledge of the transportation industry.

Qualifications

• None explicitly stated beyond the requirements above.