Intern, Ocean Dispute Resolution

About the Opportunity

Join Maersk's Ocean Disputes team and gain hands-on experience in managing customer disputes, process excellence, and operational problem-solving within the global shipping and logistics industry. As an intern, you will work alongside experienced professionals to understand how dispute resolution contributes to customer satisfaction, operational efficiency, and business performance.

Key Responsibilities

• Support the Ocean Disputes team in reviewing, tracking, and resolving customer disputes in line with global processes and standard operating procedures.
• Assist in maintaining dispute records, documentation, and case updates across internal systems.
• Analyze dispute trends and identify opportunities for process improvements and waste reduction.
• Support the team in achieving service delivery targets through timely and accurate execution of assigned tasks.
• Collaborate with stakeholders across functions to understand dispute root causes and preventive actions.
• Participate in operational excellence initiatives and contribute ideas to improve team efficiency and customer experience.
• Assist in preparing reports, dashboards, and insights related to disputes and operational performance.
• Gain exposure to Lean principles, continuous improvement methodologies, and business continuity processes.
• Support knowledge-sharing activities, process documentation, and best practice initiatives within the team.

Requirements & Tech Stack

• Proficiency in Microsoft Excel, PowerPoint, and other Office applications.

Qualifications

• Pursuing a Bachelor's or Master's degree in Business Administration, Commerce, Supply Chain Management, Logistics, Operations, Finance, or a related field.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder management abilities.
• Attention to detail and ability to work with data and process documentation.
• Curiosity to learn about global logistics, shipping operations, and customer service processes.

What You'll Gain

• Exposure to global logistics and supply chain operations.
• Hands-on experience in dispute management and customer-facing processes.
• Opportunity to work on process improvement and operational excellence initiatives.
• Mentorship from industry professionals.
• Cross-functional collaboration experience within a global organization.